I am extremely pleased with the process facilitation provided by CPSM, serving as technical advisors and human resource specialists throughout the recruitment process. This engagement was truly comprehensive, organized, and professional.
The City of Wyoming worked with CPSM on several occasions. In all cases we found out information about our Police and Fire Departments that directed future decision making and provided the groundwork for the innovative combined department we operate today.
The comprehensive analysis of the operations of the Police Department and Fire Department conducted by CPSM provided staff and City Council a framework for long term planning and open dialogue. Both staff and City Council were pleased with the engagement and the technical advice provided by CPSM.
CPSM’s team of independent advisors objectively evaluated our police operations, acknowledged where things were going well, and made actionable suggestions were improvement was needed – all backed up by comprehensive data analysis.
Simply wanted to drop you a short note to let you know that I thoroughly enjoyed the program last week. It was truly thought provoking, and I appreciated the opportunity to learn from the experiences and expertise of other managers and chiefs. Thank you for putting the program together.
Awesome instructional cadre. You guys are very professional, personable and you made me laugh (in a good way) during this class. I loved it.
The concept of pairing CMs with police chiefs was great!
I am a very new city manager – this course was a gift. Your examples were perfect and moved the conversations forward. Learned a lot about my city’s risk and the realities of where our wellness and safety risks exist. Thank You.
The content was exceptional. It’s hard to evaluate our practices. Thank you for providing a reality check.
We are experiencing tremendous value out of your work. It would be a long description the numerous ways in which this is taking place. The most important perhaps is cultural with respect to the utilization of data to inform decision-making and strategy. I am impressed by and please with the extent our department is undertaking initiatives stemming from their work with your team. I not only believe but think provable the impact already occurring on crime prevention.
Leonard, we are collectively grateful for the great work you all did on this report. Some superb findings and recommendations, and we look forward to following up on your efforts.
CPSM delivers the kind of data-driven, third-party analysis that empowers local government managers to make thoughtful decisions. Because of the group’s long history of delivering value to hundreds of communities, ICMA’s exclusive arrangement with CPSM reflects our belief in the importance of these type of services to our membership.
Belton has achieved recognition of both our Fire and Police Departments – one of only seven cities in Texas with this distinction. CPSM’s work in our community has put Belton on the path to superior public safety services, and this achievement is a continuing reflection of that.
The City of Sugar Land has used CPSM successfully since the fall of 2016. CPSM completed their work, presenting over 20 suggestions for improvement in our Fire Department Overtime Exposure. After that positive experience, we decided to retain CPSM to do a complete management study of the Fire Department. Finally, this fiscal year, we have again retained CPSM to do a management study of our Police Department. The City of Sugar Land has received excellent results at a reasonable value from CPSM.
Working with staff from CPSM was a pleasure through every facet of the project: from the kick-off meeting to discussing the final report, staff from CPSM was responsive, communicative, professional, and knowledgeable. The team that conducted the on-site assessment was comprised of professionals that provided great advice and insight. We are very appreciative of their efforts and the resulting report, coupled with our strategic plan, has given us a roadmap to improve our operations.