What We Do and How We Can Help You

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Workload and Operations Analysis

We combine our research, consulting, and experience in managing over 400 public safety agencies to assess the workload and/or operations of client-team agencies. This involves data collection and analysis, interviews, comparison analysis and observation. Recommendations are developed for balancing workload and service needs within local budgets. The goal is more efficient, effective and safe public safety service delivery that is grounded in data and best practices.

Police and Fire Chief Selection

The Center for Public Safety Management assists local governments in identifying these critical safety executives through original research we have conducted identifying the core competencies of police and fire managers and providing assessment center resources. The program grew from international research by IPMA-HR, ICMA, and CPSM.  The Chief Selection Advantage™ allows local governments to tailor their selection process to meet the needs of their communities by utilizing our research on the core competencies necessary for successful police and fire management in conjunction with a qualitative and quantitative assessment of the local safety agency.


We conduct extensive training for municipal managers and senior members of the public safety service.

We provide this training through workshops, webinars, at ICMA regional and annual conferences, and we are available for state association meetings. Our most popular training session “Using Data to Deploy Your Police, Fire, Dispatch, and EMS” has been presented to hundreds of participants.


Our experts routinely contribute articles on current issues in public safety to PM Magazine as well as to other professional journals such as The Fire Chief Magazine. They have been contributors to the ICMA “green book” series and issued a White Paper on Staffing, Workload and Deployment that is regularly cited by experts in policing.

Liaison – Representing you

We represent the interests of the ICMA members with federal agencies such as Homeland Security, the Emergency Management Assistance Compact (EMAC), and the Department of Justice – routinely serving on boards and advisory committees. And we interface with other professional associations such as the International Association of Police Chiefs, Commission on Accreditation of Law Enforcement Agencies (CALEA), International Accreditation Service (IAS), the National Fire Protection Association (NFPA), the International Association of Fire Chiefs, and the Police Executive Research Forum to advance the state of knowledge.